Driving B2B SaaS Growth Through Strategic Product Leadership & Customer Conversations.
B2B SaaS Product Manager with 7+ years of expertise in product strategy, API platforms, Identity and Access Management (IAM), and eCommerce. Proven track record in driving measurable KPIs across supply chain optimisation with growing expertise in AI/ML-driven solutions for scale and growth.
Key achievements include 75% onboarding time reduction, unified IAM and Azure gains, and measurable API performance improvements impacting adoption across enterprise clients.
7+
Years Experience
75%
Onboarding Time Reduction
OpenText
Jan 2024 – July 2025
Leading SaaS Transformation at Scale
OpenText provides DevOps, Cybersecurity, and Cloud Software solutions. Led the SaaS-enablement strategy for on-prem products DRA & Change Guardian, impacting 200+ customers with 200,000+ monthly active users.
Azure Integration
Built Azure CRUD operations in DRA, improving admin workflows and reducing operational efforts by 15%.
Enhanced Monitoring
Improved CG health monitoring, enhancing observability and reducing issue detection and response time by 30%.
Platform Unification
Defined Central Admin Console for IAM dashboards with projected 20% training cost savings and 45% reduction in cross-product navigation.
Agile Leadership Excellence
Led two product teams at OpenText, applying SAFe Agile principles to improve backlog refinement and increase sprint velocity by 15% across four Programme Increments within an Agile Release Train (ART). Prioritisation technique used: WSJF (Weighted Shortest Job First).
Ensured alignment with overall ART Objectives and team OKRs, driving cross-functional collaboration and delivery excellence.
15%
Sprint Velocity Increase
200K+
Monthly Active Users
Product Deep-Dive: Discovery to Delivery
01
Requirement Synthesis
Triaged and prioritized feedback from 200+ enterprise customers to define a clear migration roadmap.
02
User Research
Identified 'navigation friction' and 'fragmented workflows' as the top churn risks for admin users.
03
Product Vision
Mapped the blueprint for a 'Unified Central Admin Console' to solve cross-product fragmentation.
The Challenge
The challenge involved modernizing legacy on-prem IAM products (DRA & Change Guardian) for the cloud while managing high-stakes enterprise requirements for 200+ customers. The focus was on the complexity of balancing feature parity with user experience for admin workflows.
Aha! Moment: By shifting focus from 'feature parity' to 'user flow efficiency,' we unlocked a 45% reduction in navigation steps.
The Results
Our strategic product leadership and customer-centric approach delivered significant, measurable impact across key operational and user experience metrics, solidifying our commitment to SaaS transformation.
200K+
Monthly Active Users
30%
Faster Issue Detection
99.9%
Uptime
Product Deep-Dive: Scaling Logistics Infrastructure
The goal was to scale a fragmented spot-market delivery model into a consistent, enterprise-grade eCommerce fulfillment network across 70+ cities. This presented significant operational complexity while also representing a massive market opportunity.
Field Discovery
Spent time at warehouses to identify bottlenecks in manual fulfillment, leading to the WMS Mobile App concept.
Integration Triage
Analyzed onboarding friction for 100+ customers & partners (like Decathlon, Croma, Shopify), identifying the need for self-service API documentation.
Ecosystem Mapping
Researched ONDC and Shopify integration requirements to future-proof the OMS architecture.
Strategic Pivot: Shifted from 'Growth at all costs' to 'Scalable Stability'—focusing on 99.9% uptime and self-service tools to reduce human intervention.
The Impact
Our strategic product leadership at Blowhorn transformed logistics, delivering significant, measurable improvements in integration efficiency, fulfillment, and daily delivery capacity for our key clients.
75%
Reduction in Integration Lead Time
25%
Boost in Fulfillment Efficiency
10K+
Daily Deliveries for Anchor Clients
Blowhorn
Mar 2022 – Sep 2023
Scaling E-Commerce Fulfilment Across India
Blowhorn is an AI-powered e-commerce fulfilment and intra-city logistics platform serving major brands across India.
Platform Integration
Integrated OMS with ONDC, Shopify, and partners, expanding reach across 70+ tier 2 and tier 3 cities.
WMS Mobile App
Delivered app improving fulfilment efficiency by 25%, strengthening customer retention by 14%.
Developer Experience
Revamped REST API documentation and FAQs, reducing onboarding effort by 75%.
10K+
Daily Deliveries
70+
Cities Covered
25%
Efficiency Gain
Enterprise Solutions Across Industries
1
Goldman Sachs (2017-2018)
Oversaw global AV systems, driving performance monitoring and process automation for 75+ endpoints, reducing call drops by 23%.
2
Capillary Technologies (2018-2019)
Delivered Headless Commerce websites integrating POS/payment stacks for clients like ASICS, processing 10,000+ daily orders. Awarded 'Rockstar of the Year' (2019).
3
Locus.sh (2019-2020)
Managed integrations for enterprise clients like Unilever, facilitating 10,000+ daily transactions. Optimised API payloads delivering 7-15% performance gain.
4
Azuga (2021-2022)
Provided FSM enhancements for US market using competitive analysis, influencing 8% ARR growth and 25% increase in new customers.
API Platform Expertise
Deep expertise in REST APIs, platform integrations, and developer experience optimisation. Successfully managed complex enterprise integrations across logistics, payments, and commerce platforms.
01
Integration Strategy
Mapping complex workflows to API specifications
02
Performance Optimisation
Reducing latency and improving throughput
03
Developer Experience
Creating comprehensive documentation and support
Technical Skills & Product Capabilities
Product Strategy
Roadmapping, product design, development, and cross-functional collaboration with stakeholder management.
Cloud Platforms
REST APIs, Postman, AWS, Azure integration and deployment expertise.
Agile Delivery
SAFe Agile principles, JIRA, sprint planning, and backlog management.
Market Research
Competitive analysis, user research, and data-driven decision making with SQL.
Education & Recognition
B. Tech in Computer Science
Sikkim Manipal Institute of Technology
Strong foundation in computer science principles and software engineering.
Rockstar of the Year 2019
Capillary Technologies
Recognised for exceptional performance in overseeing core payment and logistics API integrations across Southeast Asia for 20+ clients.
Beyond Product Management
Building Community Through Cricket
Running an amateur cricket club in Bangalore since February 2020, bringing together 450+ cricketers across 750+ matches. Demonstrates leadership, community building, and organisational skills beyond the professional sphere.
450+
Cricketers
750+
Matches Organised